Terms and Conditions of Service

Last Updated: January/2026

Company: Sainzport Logistics LLC

Service Area: Texas only

1. Acceptance of Terms

By requesting services from Sainzport Logistics, the client accepts these Terms and Conditions in their entirety, which constitute the formal service provision contract.

2. Scope of Service

Sainzport Logistics provides last-mile delivery services within the state of Texas. Deliveries may include personal packages, documents, commercial goods, or other items not prohibited by law.

  • The sender authorizes Sainzport Logistics to deliver the goods to the recipient's address indicated in the quotation, which constitutes the waybill. Delivery will be considered complete when Sainzport Logistics obtains a signature of receipt and photographic evidence at the recipient's address.
  • The sender guarantees that the person who accepts the terms and conditions of services, these being the basis of the contract for the transport of general goods that are not dangerous or illegal with Sainzport Logistics, has the proper authorization to represent him.
  • Sainzport Logistics will only insure goods if the shipper expressly requests it in the quotation, it forms part of the transport contract before shipment, and the declared value is indicated. Insurance will be provided at a rate of 5% of the declared value, with a $100 deductible. If the declared value is less than the actual value of the goods, any claim will be compensated proportionally according to the ratio between the declared and actual value. Any dispute regarding the actual value of the shipment will be resolved by an independent and neutral appraiser. If the customer requests insurance under this clause, both parties agree that such insurance constitutes a declared value contract.
  • The sender must submit a written claim for loss or damage to the goods to Sainzport Logistics' headquarters within seventy-two (72) hours of delivery. If such a claim is not submitted within the established timeframe, the goods will be deemed to have been delivered in perfect condition, and no subsequent claims for loss or damage will be accepted, except as expressly provided by law.

3. Delivery Requests

  • All service requests must be submitted through our official website or authorized channels.
  • The customer is responsible for providing accurate sender and recipient information, including addresses, weight, and package dimensions.
  • Sainzport Logistics is not liable for delays or misdeliveries resulting from incorrect or incomplete information provided by the customer.

4. Service Hours

Our regular business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Deliveries outside of our regular business hours are subject to availability and may incur additional charges.

5. Waiting Time and Extra Charges

  • The first 15 minutes of waiting time at pickup or drop-off are included at no extra charge.
  • Every additional 10-minute block of waiting time will incur a $5 USD fee.
  • These fees will be automatically added to the total order cost.

6. Payment Methods, Billing Terms and Refunds

  • Accepted Payment Methods: Bank transfer, Credit o Debit Card.
  • Payment Terms and Timing: standard term of 30 days (Net 30).
    • Payments not made within the established timeframe will result in: A late fee of 5% of the outstanding amount, applicable every 30 days.
  • Refunds: Refunds for errors on the part of Sainzport Logistics will be processed within a maximum of 7 business days.
  • For more information, please read our Payments & Fees Policy and Pricing Policy

7. Delivery Policy

  • Our drivers will attempt to deliver packages to the address provided.
  • If no one is available to receive the delivery, the package may be returned or rescheduled, and additional charges may apply.
  • All deliveries will include proof of delivery, such as a photo, signature, or electronic confirmation.
  • For more information, please read our Pickup and delivery policies

8. Liability and Limitations

Sainzport Logistics is not responsible for any loss, damage, or delay caused by force majeure, natural disasters, customer errors, or circumstances beyond our control. We do not transport illegal, hazardous, flammable, or perishable items without prior approval.

9. Cancellations

Free cancellations are accepted up to One hours before the scheduled service. Cancellations made after that period may incur partial or full service charges.

10. Modifications

Sainzport Logistics reserves the right to modify these terms at any time. Updates will become effective once published on our website.

11. Contact

If you have any questions regarding these terms, please contact us:

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