Payments & Fees Policy

Last Updated: August/2025

1. Accepted Payment Methods

  • We accept payments via credit/debit card, ACH transfer, and other methods as made available on our platform.
  • All payments must be made in U.S. Dollars (USD).

2. Pricing Structure

  • Our pricing is based on factors such as delivery distance, package weight, dimensions, service type, and urgency.
  • Final cost is calculated automatically via our quote system before confirmation.
  • Prices may vary during peak hours, holidays, or based on service demand.

3. Waiting Time Charges

  • The first 15 minutes of waiting at pickup or drop-off are included at no extra charge.
  • Each additional 10-minute block will incur a $5 fee.

4. Surcharges and Extra Fees

  • Additional fees may apply for:
    • Oversized or overweight packages
    • Multiple delivery stops
    • Special handling or fragile items
    • After-hours or weekend deliveries

5. Invoicing

  • Invoices are generated automatically and sent to the customer via email.
  • Payment is due upon receipt unless otherwise agreed in writing.
  • Late payments may incur a late fee of 1.5% per month on the outstanding balance.

6. Refund Policy

  • Refunds may be granted only in cases of service failure caused directly by Sainzport Logistics.
  • Refund requests must be submitted in writing within 7 days of the scheduled delivery date.
  • Approved refunds will be processed within 5-10 business days.

7. Disputes

If you believe you were incorrectly charged or have a payment dispute, please contact our billing department at invoicing@sainzportlogistics.com. We will review the case and respond within 3–5 business days.

8. Contact

For any billing-related questions, please contact:

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