Terms and Conditions of Service

Last Updated: August/2025

Company: Sainzport Logistics LLC

Service Area: Texas only

1. Acceptance of Terms

By requesting services from Sainzport Logistics, the customer agrees to these terms and conditions in full. If you do not agree with any part of these terms, please do not use our services.

2. Scope of Service

Sainzport Logistics provides last-mile delivery services within the state of Texas. Deliveries may include personal packages, documents, commercial goods, or other items not prohibited by law.

3. Delivery Requests

  • All service requests must be submitted through our official website or authorized channels.
  • The customer is responsible for providing accurate sender and recipient information, including addresses, weight, and package dimensions.
  • Sainzport Logistics is not liable for delays or misdeliveries resulting from incorrect or incomplete information provided by the customer.

4. Service Hours

Our standard operating hours are Monday through Saturday, during posted business hours available on our website. Deliveries outside of regular hours are subject to availability and may incur additional charges.

5. Waiting Time and Extra Charges

  • The first 15 minutes of waiting time at pickup or drop-off are included at no extra charge.
  • Every additional 10-minute block of waiting time will incur a $5 USD fee.
  • These fees will be automatically added to the total order cost.

6. Delivery Policy

  • Our drivers will attempt to deliver packages to the address provided.
  • If no one is available to receive the delivery, the package may be returned or rescheduled, and additional charges may apply.
  • All deliveries will include proof of delivery, such as a photo, signature, or electronic confirmation.

7. Liability and Limitations

Sainzport Logistics is not responsible for any loss, damage, or delay caused by force majeure, natural disasters, customer errors, or circumstances beyond our control. We do not transport illegal, hazardous, flammable, or perishable items without prior approval.

8. Cancellations

Free cancellations are accepted up to One hours before the scheduled service. Cancellations made after that period may incur partial or full service charges.

9. Modifications

Sainzport Logistics reserves the right to modify these terms at any time. Updates will become effective once published on our website.

10. Contact

If you have any questions regarding these terms, please contact us:

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